Understanding Vehicle Disablement and Re-enabling Your Car

Vehicle Disablement is temporary and happens automatically when the agreed upon conditions are met. By staying informed and following these steps, you can minimize any automated disablement signals sent to your vehicle.

Common Reasons for Disablement:

Missed Daily Deposits (marked with ⚠️): If your car is disabled due to missed daily deposits, follow these steps for automatic re-enabling:

1. Check Your Hive Dashboard: Log in to review any past due deposits.

2. Make a Deposit: Top up your Hive Wallet with enough funds to cover the outstanding balance.

3. Wait for Re-enabling: Turn off and lock your vehicle. Wait 3-5 minutes for the signal to be sent (may take longer in weak cell areas). Unlock and turn on your vehicle.

4. Contact Hive Support (if needed): If your car isn't re-enabled within 30 minutes, contact Hive Support for assistance.

Insufficient Funds for Lease Payment: If your car is disabled for an upcoming lease payment, you'll need to:

1. Top Up Your Wallet: Add enough funds to cover the lease payment.

2. Contact Hive Support: Contact our team for further assistance.

Insurance Payment: If your car is disabled for an insurance payment (if applicable through Hive):

1. Top Up Your Wallet: Add enough funds to cover the insurance payment

2. Make Your Insurance Payment: Initiate the payment through your insurance provider's portal.

3. Contact Hive Support: Contact our team to confirm the payment and re-enable your vehicle (if necessary).

Our Support Team is Here to Help:

See a bug, broken link, or need clarification? Email us with a screenshot at support@drivehive.com to help us improve the knowledge base.

Video Description: Hive member navigates to the alerts section, where they see a notification regarding a temporary disablement. They select one of the missed deposits, prompting a pop-up window that offers the option to confirm and retry the deposit.